Refund policy

At Indrani Silks, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we're here to make the return process seamless. Please review our return policy below:

  1. Return Period: You may return your purchase within 30 days of receiving the order, provided the item(s) meet our return conditions.

  2. Return Conditions: To be eligible for a return, the saree must be unworn, unaltered, and in its original condition with all accompanying packaging and tags. Items that have been damaged, soiled, or exhibit signs of wear will not be accepted for return.

  3. Return Process: To initiate a return, please contact our customer support team at [email address] with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Please note that you will be responsible for the return shipping cost.

  4. Refunds: Once we receive and inspect the returned item(s), we will notify you via email. If the return is approved, a refund will be issued to the original payment method within 7 business days. Please note that shipping charges are non-refundable.

  5. Exchanges: If you wish to exchange an item for a different size, colour, or style, please follow the return process and place a new order for the desired item(s).

  6. Sale and Discounted Items: All sale and discounted items are considered final sale and are not eligible for return or exchange.

By making a purchase with [Saree Shop Name], you agree to the terms outlined in our return policy. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at Indranisilks@Indranisilks.com.au